Finding the Right Support from the Best Cloud Provider

Most of you recognize that customer service is not what it used to be. Many people do not expect personal attention anymore and they expect to serve for their own like bagging your own grocery and online banking. However, there are particular exceptions including when you’re researching virtualization or hosting options and the company ensures uncompromised support. Whether you’re already using a host, searching for ways to switch providers or you’re new to the game, you must ask yourself some questions regarding the level of support being provided from your cloud provider.

So, how much do you really need?

• Mitigation – Will you need help in the process of migration? If you are not a professional, it is often a great idea. See to it that the company provides this as a service and consider checking the price.
• 24/7 Customer Support – It’s important to have your own support team that may be reached 24/7 either through a direct support email or support telephone line.
• Managed Options – if you are not an expert when managing a virtual infrastructure or VPS, it could be worth it to invest in managed options. Make a research first because not every company will provide you this kind of support.

Are you receiving what is right for your needs?

• Are you talking to a real person? If you entrust data to a remote support team, it needs trust and constant contact. If you’re already with a host, know the last time you talked to a real person when discussing via customer service. Insist, connect on personal attention and get to know the support team you hired.
• Did you encounter minor issues? A small communication gap or blip in the system might not be a big deal, yet once you have encountered minor problems with your host in a consistent manner, they might be pre-empt for a bigger problem in the long run.
• Know what you’re paying for? Are you really paying extra for the managed package, 24/7 support or platinum service? If yes, see to it that you’re getting exactly what you’re paying for to get the best value of your investment.

What are the things included in the guarantee?

• 100% guarantee – If your business data is monitored round the clock and your host is using its resources to prevent overload, 100 percent uptime guarantee may be a reality. Be careful of someone guaranteeing uptime under 99.9 percent.
• Backup in place – ensure that there are ample backup solutions that are in place. Through this, if there’s a failure in the operating system, your precious data have back up and can run as soon as possible without worrying about any damage.

The significance of uptime and data is at a premium and you cannot risk taking some risks with an ineffective support. If you allow somebody else pack your groceries, is it really too much to ask for quality support? This is the same with the cloud provider.

For more information please view this blog